Photo finish

A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification. He had tried to use his Canadian citizenship card, but it was rejected at the DriveTest location where he applied because the photo on it was taken 35 years earlier. After our intervention, Ministry officials agreed the citizenship card could be accepted as identification, and he was able to apply for a new driver’s licence.

Read about how we helped other people in our Selected cases.